ClaimsPay® (Paperless Payments)
CIGA has partnered with One Inc, a leading digital payment solutions provider, to offer you multiple payment options that are fast and convenient.
For Medical Providers & Vendors
One Inc’s Vendor-Provider Network is an innovative system that stores vendor contact information and payment preferences for easy onboarding. For more information, you can access One Inc's website by clicking here.
Get paid even faster GO PAPERLESS. Please contact One Inc Support at 877-313-4898 or submit a case through the below button.
For CIGA Beneficiaries
CIGA is continuously working to make the claims process easier and more efficient for beneficiaries like you. CIGA has partnered with digital payment solutions provider, One Inc, to offer you multiple payment options.
By allowing you to select from a wide variety of digital options including ACH, Push to Debit, PayPal, and Venmo, you will receive payments within minutes instead of 7-10 business days (Paper checks via US mail).
Claim payment payees like you have the ability to:
- Select your preferred method of payment via a safe, secure link.
- Choose real-time payment options via PayPal, Venmo or Push to Debit as well as ACH (Automated Clearing House).
- Receive real-time payment updates via email messages.
FAQs
How will I be notified when my claims payment is ready?
How will I be notified when my claims payment is ready?
You will receive an email containing a link to the ClaimsPay® self-service website to verify your identity and select your preferred payment method.
Why do I have to verify my identity?
Why do I have to verify my identity?
You are asked to verify your identity to ensure the correct person (you) receives your claim payment.
What if my phone number has changed or I don’t have access to the requested information to verify my identity?
What if my phone number has changed or I don’t have access to the requested information to verify my identity?
Please contact your claim adjuster to update your contact information. The claim adjuster will need to re-send the payment email after your contact information has been updated.
Will I need to approve a claim payment? Why?
Will I need to approve a claim payment? Why?
In some cases, a claim payment requires consent from multiple parties. For example, you and your spouse may be listed on the same policy or, a payment may need to be made to you and to a body shop for repairs on your vehicle. By submitting your approval digitally, there is no need to co-sign a check, and the claims payment process is expedited.
What if I would like to dispute a claim payment?
What if I would like to dispute a claim payment?
When asked to approve your claim payment, you may dispute the claim payment. If you choose to dispute the claim payment, a representative will contact you to resolve your concern. You are not able to dispute a claim payment after you have approved the claim payment and have authorized the payment to be sent to you.
When will I receive my funds?
When will I receive my funds?
The time it takes to receive your claim payment is dependent on which payment method you have selected and if all necessary approvals have been submitted by all claim parties. If multi-party approvals are necessary for your claim, your payment will be disbursed immediately after the submission of the last required approval.
