Complaints or concerns? Our commitment
Our goal is to assure and enhance the integrity, people, processes, and assets needed by all stakeholders of CIGA.
We believe that CIGA’s viability and integrity depend on the protection of our critical assets, including our people, physical assets, and our information. We also believe that our communication, internal controls, and processes must constantly adapt to the changing needs and objectives of the company as well as to the changing marketplace. We appreciate your support and cooperation in keeping CIGA an ethical company from top to bottom.
EthicsPoint® is NOT a 911 or Emergency Service
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.
Reporting concerns
If you are unsure about where to go with your concerns, feel uncomfortable reporting through normal channels of communication, or wish to raise the issue anonymously, please utilize the Ethics and Compliance Hotline.
The Ethics and Compliance Hotline is available to all CIGA employees, as well as clients, contractors, vendors, and members of the general public. The hotline operates 24 hours a day, seven days a week, and is run by an independent third party provider to help preserve anonymity. Regardless of how a report is made, CIGA prohibits retaliation against anyone who, in good faith, reports a possible violation or who participates in an investigation, even if sufficient evidence is not found to substantiate the concern. CIGA will take appropriate action against any individual determined to be engaging in retaliatory conduct.
Call Toll Free: 888-258-3985 or use Make a Report below.
After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report here for feedback or questions.
If you desire to report a matter that does not fall into an available category, please contact Human Resources if you are a CIGA employee or the Executive Director of CIGA if you are not an employee. Human Resources can be reached at 818-844-4300 ext 113 and the Executive Director can be reached at 818-844-4300 ext 142.
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