Access Insurance Company, in liquidation
Liquidation Order: March 13, 2018
The Texas Department of Insurance v. Access Insurance Company
261st District Court
of Travis County, TX Cause No. D‐1‐GN‐18‐001285
Third party claimants (those making claims
against an Access
insured) must first report
their claim to their own insurance
company. Third party claimants having Collision, Uninsured Motorist
Bodily Injury or Uninsured Motorist Property
Damage coverage on a loss that is covered
by the Access Insurance company's liability
policy shall proceed against
his or her own insurance carrier. If a claim is covered by other insurance, it does not qualify as a "covered
claim" payable by CIGA.
Frequently
Asked Questions (Updated 12/04/18):
Has my policy been cancelled?
Pursuant to the March 13, 2018 Liquidation Order, all polices issued by Access Insurance Company that were in effect shall continue in force only until the earlier of:
(a) The 30th day after the date of entry of the order (Cancelled April 12, 2018 at 12:01 a.m.);
(b) The date of expiration of the policy coverage: or
(c) The date the insured has replaced the policy or otherwise terminated the policy;
I have a pending claim arising from an auto accident or
stolen/vandalized vehicle, who can I talk to?
Each
claim has been assigned to one adjuster for all purposes. The adjuster is the
best person to speak with regarding your claim.
To
better serve the former Access policyholders and claimants, CIGA contracted
with two third party claims administrators to work with us to adjust and
resolve claims.
Claim
assignments are divided between the three claims departments based on the last
two digits of the claim number.
If
the claim number ends with 00 - 34, contact Intercare Holdings at (714)
480-7160
If
the claim number ends with 35 - 69, contact Tristar Risk Management at (714)
543-0700
If
the claim number ends with 70 - 99, contact CIGA at (818) 844-4300
The
receptionist(s) can look up the claim and provide the name and direct phone
number or extension for the assigned adjuster.
What if I need
to report a new claim?
New claims can be reported by calling (888)
553-0021. The Special Deputy Receiver's
office for Access Insurance Company will take the information over the phone, create
a new claim and send it to us. Based on
the last two digits of the claim number, it will be assigned to one of the
three claim departments where it will be assigned to an adjuster.
Accidents occurring after an Access policy expired or was cancelled do not qualify as "covered claims". All policies were cancelled no later than April 12, 2018 at 12:01 a.m.
I paid insurance premiums for coverage beyond the cancellation date and am due some return premium. Will CIGA refund those premiums?
Based on the information provided to CIGA by the Special Deputy Receiver for Access
Insurance Company we have issued all of the unearned premium (UEP) refund
checks.
For questions, please contact CIGA's main phone number (818)
844-4300 and choose the Premium Refund option to leave a message. Please assist
us by providing your policy number. We will research your inquiry and respond
as soon as possible.